Moved into a house that UW supplied. 29 days after the previous tenants had left. They have charged me for electricity I haven't used despite proving to them I didn't move in until the date I said. Contacting customer service on the phone on average the wait is 40 minutes only to get passed to another department to wait again, very frustrating, the letters they send are intimidating threatening bailiffs/ debt collection agencies. I have paid them what they said I owed however now they owe me money they are even hard too speak to. DO NOT DEAL WITH THIS COMPANY!