A sales rep called Alan came into our home and mis-sold us a full package. We were told we could switch from pay as you go to direct debit on our gas and electric. Ended up spending 24 hours without gas and electric because they havent been swapped and theres no emergency number that deals with pay as you go metres, puting tropical fish at risk of death. The wireless broadband was meant to be 3 times faster than when we were with vodaphone but it's 3 times slower. Don't switch to Utility wearhouse, it's not technically a scam or pyrimid scheme but it may as well be. Trying to cancel the phones since it was stolen this weekend and currently been on hold for an hour. Nightmare company, avoid at all costs. If anyone tells you theyre good theyre just trying to get 50 quid off their next bill-told ya may as well be a pyrimid scheme.