UW has been unable to provide us with a working Gas meter for the past 3 years, despite having several engineers attend our property. So all payments are based on historical usage. We have decreased our useage this season but they have increased our payments and we have to pay as we can't prove our usage. We have asked for another engineer to attend the site and replace the meter, but UW has canceled all meter installations until some time in 2023, but they can't tell us when this will recommence. They have also said that if or when we have a working meter installed, they may guestimate usage to that point in time based on historical data, which will be inaccurate, as we have reduced usage by about 50% this season. So we will be charged for Gas we haven't used just because they have failed to install a working meter and have cancelled all engineer visits until 2023. We are taking this to the Ombudsman.