Loaded money on my cash back card as I do each month to cover food shopping so I had just over £400 on there. Through the night on December 23rd 2022 my card had four transactions for £83.89 taken by a foreign bank account a fifth request for the same amount was declined and that’s how I knew there was a problem as there was a notification sent to my phone. All utility warehouse staff could advise was to block the existing card and wait for a new one to arrive, they couldn’t have cared a less that I’d lost all the Christmas spending money….. didn’t get any communication from a manager as promised, I also rang Christmas Eve and again was told there was nothing they could do. It’s now 28th December, no communication from Utility warehouse and no money refunded !