If there was a minus star rating they would get full marks!! Out of the 8months I was with them only 2bills where correct. Constantly over charged. In December I had to cancel direct debit as my use was £70 but due to computer error I was told it was nearly £300. Finally in January they wanted £500 for a month which I left 27th jan so they took the government funding away from both months so I lost £120 of the government funding due to their computer error no apologies. I paid the £260 which was correct just annoyed they refused to give me the government funding due to their error. After about 8hours worth of phone calls I only got correct bill after formal complaint. Terrible company!! AVOID at all cost!!