I have spent months working with UW to try and correct an error they made with our Meter readings which resulted in a significant overcharge. They have had numerous opportunities to issue a correct bill but have failed. They have since cut off our mobile and broadband services and threatened to refer us to Debt collection agencies. Due to their error we are now without broadband access as we try and sort out their mess. Great when we work from home! UWs response? If you don't like it go to the Ombudsman - obviously we have! Never been treated so poorly by a Utility company before...