Mohammad
We have moved into the property 3 months ago and you have failed to create an account for me ddespite me sending you documents 10 times and calling you 2 times a week for the last 10 weeks for 1.5 hours and talking with a maximum of 7 different people in one phone call, you have miserably failed to open an account and bill myself for my property.In the mean time you have kept billing my landlord for the period which has created unncessary complication and misunderstanding and headaches requiring 3rd party intervention. This has eventually made my days and nights terrible and caused severe mental health complication. Eventually you have still not been able to create and account and bill on my name and I am not able to take it any further with you and would like to request you to cancel my account. I will make my own arrangement with the landlord. Please cancel my account and remove me from any direct relation with Utility Warehouse as soon as possible. On request of my landlord someone called me yesterday to confirm the cancellation and kept me in the phone call during my working hours for 35 minutes and still was not able to cancel it and then the phone call dropped and no one called me back. This is a complete harassment!
1 year ago
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