Avoid at all costs, as per many others in the reviews, they do nothing to correct problems. In my case, the initial opening Gas reading didn't fit with the reading supplied by Bulb Energy, and as a result, instead of accepting the photographic evidence of my meter, they placed me in a loop of nonsense support (I even took it with a copy of the days newspaper so there could be no dispute on when it was taken). There is absolutely no point calling or emailing them (other than to log the attempts as evidence) as they simply ignore all facts, including the Ombudsman findings against Bulb to resolve the meter issue. I am now 6 months into my contract and still on estimated readings as they will not accept any evidence, and paying +1000 units more than I should, hence my monthly debit is significantly inflated. The support department have no desire to help and will pass you from one dept. to another with a promise that "they might be able" to solve the issue. My recommendation is to log everything and open an Ombudsman case as soon as the 90 days period is up, then at least you will have a shorter period of time before they find in your favour and force their hand. Such a shame that these dictator utility companies do as they like.