AVOID!!! we signed up for a few services in April, was told we have 30 days to cancel with no recourse. We cancelled all the services within a week for different reason (Boardband was one speed, The phone contract wasn't competitive, boiler cover clause actually didn't cover much) as a result it didn't make the Elec & Gas cheaper so we decided to cancel all. Then the fun started, they point blank refused to send my Elec & Gas back to the last supplier, they blocked the transfer. They gave me a few different reason, no meeting reading, some IT issue, they wasn't sure or I could only go back as a new customer, which in fact is against the Ofgem 14 day cooling of period, as a consumer I have the right to revert back within 14 days as if I never left. UW disagreed, they didn't reply to my compliant letters, I had to raise my compliant with the ombudsman to get this situation rectified (My compliant was upheld), and it's still not over! as part of a erroneous transfer they have to wipe my account clear, as my old supplier will bill me for this period, I've asked UW twice when I will receive my refund, dispute they promise to reply within 48 hours they have not. They also tried to bill me for the services I cancelled after 3 days, I've called so many times, as you have to call different numbers for different service!! it's not worth the hassle!