I am 78 and deaf. Really deaf, not just ‘hard of hearing’ I cannot sign. I am unable to use a phone. My only communication with this company is by email, or live chat, seemingly manned by robots. They can text me when it suits them. . They offer a two day wait for any response, emergency or otherwise, once you can navigate round the ever decreasing circles their website sends you on. I live alone, my recently serviced boiler needs attention urgently, as it’s not responding to the controls. I emailed yesterday, explaining my problem.. their usual email response, two days etc etc. This isn’t good enough.