It's weird reading some of the vitriolic reviews below. I've used UW for many years and their customer support has been absolutely outstanding. They may not be the absolute cheapest for every utility but my bills remain somewhere within the bounds of reason. I've just had an issue with my broadband and phoned one of the technical team who soon discovered that the issue appeared to be with the router which I have used for 5 possibly 6 years at this and my previous address. New router in the post without fuss. Yes there's been the odd minor issue over the years, when I've been stretched financially, but they have given great service and dare I say it... care. I don't recognise the sentiment in some of the anonymous vitriol below!