Megan Beauchamp-Ward
Avoid Utility Warehouse at All Costs - A Nightmare Experience I am compelled to warn others about my harrowing experience with Utility Warehouse. From the beginning, we faced a myriad of issues that made dealing with this company an absolute nightmare. First, our gas, electric, and home insurance were activated before we legally owned the house, despite notifying them that our move-in date was the 19th. They assured us it would be corrected and that we wouldn't be charged for the previous owners, but this never happened. Next, someone on their team inexplicably added SIM cards to our contracts without our consent, leading to an unjustified monthly charge of £26. This unauthorised addition felt like a blatant attempt to sneak in extra charges. We were promised a combined monthly cost of £128 for our gas & electric bill, however, our first bill was a staggering £600, and we were told we weren't on the fixed monthly budget plan as agreed. Despite their assurances, they shifted the blame onto us, and the constant emails and calls demanding payment severely impacted my mental health. After countless hours on the phone, they admitted their mistake but still didn't honour the £128 rate. The broadband service has been atrocious, making it impossible to work from home due to poor coverage. Despite using ethernet cables and Wi-Fi extenders, the service didn't improve. When we decided to leave due to these issues, we were assured our early exit fees would be waived. Yet, we received an email demanding £500 for an early exit fee for just one service. Adding to the chaos, their team mistakenly cancelled our services midway through a month and then reinstated them, further complicating our contract and billing. This incompetence has caused immense stress, especially as I am eight months pregnant and struggling financially due to their constant errors and lack of care. In summary, our experience with Utility Warehouse has been nothing short of disastrous. I urge others to steer clear of this company to avoid the stress, financial burden, and frustration we have endured.
1 month ago
Read Utility Warehouse Reviews
Utility Warehouse has a 1.5 average rating from 387 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial