Do not use this company. The meter was faulty they took from august 2024 to may 2025 to fix it. Then sent a £1220+ bill with no explanation other than they retroactively charged because the meter readings had not been accurate. Not only did they send the bill without any explanation they sent it only a few days before they debited our account! They spent ages on the phone with me only a few months ago asking all sorts of personal questions to deem that we were vulnerable adults (my husband and I are both in our 90s) then they did this to us. As pensioners this was very distressing and unacceptable. Taking advantage of the elderly this way is honestly disgusting. Needless to say we have switched providers.