I want to share my experience with UW Energy in the hope that it helps others avoid the stress and confusion I went through. It all started when I noticed that £335 had been withdrawn from my bank account almost immediately after it was deposited - within 2 minutes. This was shocking to me because I don’t recall ever setting up a direct debit with UW. If it was a direct debit, I would have expected them to attempt the payment regardless of whether there were funds in the account not wait and pull the money the moment it appeared. When I contacted their customer service to ask how this payment was triggered and whether it was in line with their terms and conditions, I didn’t get any real answers. Their replies were vague and didn’t explain anything properly, which just added to my frustration. I asked for clarification on their billing process, but no clear answer was given. Then, even after I thought the issue was behind me and my account with UW was fully closed (after switching energy providers TWO months earlier), I got an email out of nowhere about a charge of £3.39. It might not sound like much, but that tiny charge meant they still had my account details and were still billing me TWO months later, and despite me no longer being their customer. I had to contact them again just to confirm whether my account had actually been closed, and to make sure no more unexpected charges would come through. For a company handling people’s money and energy supply, this level of disorganization and lack of clear communication is terrible. Overall, the whole experience felt shady and deeply unprofessional. I felt like I was left in the dark at every step and had to chase answers that should’ve been clear from the beginning.