Certainly! Here’s a reworded version of your email: My elderly neighbours were recently switched to Utility Warehouse under false pretences by one of their “consultants” who cold-called them, claiming that Utility Warehouse had taken over from Octopus Energy. Unfortunately, my neighbour believed this misleading information, provided his details, and was promptly transferred to Utility Warehouse. Soon after, he received an email from Octopus stating, “Sorry to see you leave,” which understandably caused him and his wife a great deal of distress, as they had no intention of leaving their current energy supplier. The couple, aged 91 and 88, have spent several days worrying that they may have been victims of a scam. It is well known that some of these sales consultants use deceptive tactics to convince vulnerable people to switch providers, simply to earn their commissions. Utility Warehouse should hold these individuals accountable and impose penalties when such unethical behaviour is uncovered. ---