"Poor return policy" After two phone calls with a factory regarding an improper fitting tire mount and a request for a return here is the response I got. I definitely see your concerns, but between FactoryUTV themselves and all of their dealers hundreds of these are sold a week and there are never any issues with them. Beth has been there a very, very long time and I trust what she says. You can still return it if you do not want to install and use but you would be responsible for shipping back and they FactoryUTV does charge a restock fee, I just wanted you to be aware. Please let me know how you would like to proceed. Thank you!! Christy Fielder Christy@powersporthq.com UTV Headquarters Inc UTV Direct