I asked the guys at V&P about the expected delivery time of a Nortent Vern 1 tent, which they had on pre-order the website as non were in stock. They gave me an honest and realistic timescale so I placed the order on the back of their reply. The tent arrived well ahead of the expected timescale and was well packaged etc. The cuatomer service was great and I'd happily order anything from V&P again. The Nortent Vern 1 is an excellent tent, standing up to some Scottish driving rain and winds without issue. It's a slightly heavier tent than some other 4 season tents but the little extra weight is well worth the piece of mind when the weahter comes calling. Having used it a good amount already I'd definately buy the same tent again for winter use.