“I’ve made a number of purchase from Valley and Peak and the reason I keep returning is twofold - I’ve always experienced unparalleled customer service and the products they sell are always excellent quality. For me, I will not return to any company that doesn’t give decent service - and I have found V&P to be outstanding - rapid responses to communications and they always despatch purchases promptly.
Definitely one of my preferred suppliers especially as I believe their pricing structure is reasonable.”
Thank you very much for your five-star rating of Valley and Peak, Chris! We really appreciate your loyalty as a customer. We're glad to hear that you always receive exceptional customer service, excellent product quality, prompt shipping, and reasonable pricing from us - it encourages us to keep up the good work! It's customers like you that make Valley and Peak what it is today. Thank you as always! All the best, Jim
“My order was sent out wrong , tried to contact the company on several occasions but haven’t had any response in over a month, no way to contact by phone either …”
“I really wanted to give Valley and Peak a good review but am still waiting for delivery of my tent
Through Royal mail my tent was sent to them on 2nd June, as of today 18th June RM are still waiting for it??
I have just learned (after wanting to buy something else from V&P that they have gone into liquidation?!
Why wasn't I informed of this by V&P?
Will I still get my tent?
If not can I expect a full refund?
This information re liquidation my by totally false,
I expect V&P to get back to me if that is the case
David”
“Valley & Peak have taken money for a pair of shoes I ordered on their website. Tracking info 2 weeks ago was that Royal Mail were expecting them. No further updates since then. Have contacted customer services twice and heard nothing apart from a presumably automated email asking for a review - based on the experience so far I’d give no stars if that was an option.”
“My order was on Back Order which I understood at the time of purchase.
This order is now two weeks later than expected and counting, I have sent an email to you on two occasions to get an udate with NO response.”
“I have bought from Valley and Peak a few times now and find there customer service top notch. Good clear communication and items arrived in good time.”
“I have dealt with Valley&Peak before and have had no issues. However, I pre-ordered a Durston XDome 1+ tent and groundsheet then after waiting weeks received an email saying my order had been dispatched. Upon clicking the tracking number I find that the Royal Mail site states they are awaiting the item to be scanned into their network. It has been saying this since the 2nd June. I have emailed the company twice and received no reply. I haven’t received the items and I am seriously worried about the situation. I am not happy with the service received and the silence which has only added to my concerns. I am now minded to contact my bank.”
“I have now sent to support@valleyand peak.co.uk three support requests and so far have received no rerplies. Please contact me and rectify. Marcus Raybould”
“I have bought items from this company before and had no issues but I’ve preordered a Durston tent a week ago I received an email to say it had been shipped but so far I haven’t received the tent. I’ve tracked the tent but Royal Mail website says there expecting it I have emailed them twice but no reply so I’m not sure what’s going on.”
“Website says orders will be posted same day if ordered before 14:30 or next day if after. I ordered with 48hr delivery. Over a week later and the Royal Mail link still says it’s waiting for it to be posted. I’ve emailed several times, reached out on Instagram, explained I needed it for an expedition and even offered to pay extra to get it expedited - but I’ve had no response at all. It’s too late now, so I’m requesting they cancel my order. Terrible communications and customer service, not meeting stated commitments. Looking on Facebook it seems I’m not the only one getting this poor service. Avoid!”
“Preordered tent with 2 week wait. Tent arrived but wrong tent sent. Despite sending numerous emails none were replied so having to seek money back from bank. Very disappointed as had bought several tents from them before but could not recommend now. Avoid”
“Dear V&P, I would like to offer my sincere thanks for the service offered during my recent purchase. I would also like to add that your support to the Armed Force via the discount offered was very much appreciated. I certainly will be coming back and will do what I can to promote your company.”
“A great experience! Luke was really helpful when I was asking about delivery times for my upcoming trip - thanks so much! It’s so good to be able to contact a real human. Will definitely shop with V+P again.”
