“I’ve made a number of purchase from Valley and Peak and the reason I keep returning is twofold - I’ve always experienced unparalleled customer service and the products they sell are always excellent quality. For me, I will not return to any company that doesn’t give decent service - and I have found V&P to be outstanding - rapid responses to communications and they always despatch purchases promptly.
Definitely one of my preferred suppliers especially as I believe their pricing structure is reasonable.”
Thank you very much for your five-star rating of Valley and Peak, Chris! We really appreciate your loyalty as a customer. We're glad to hear that you always receive exceptional customer service, excellent product quality, prompt shipping, and reasonable pricing from us - it encourages us to keep up the good work! It's customers like you that make Valley and Peak what it is today. Thank you as always! All the best, Jim
“I have used Valley and Peak a number of times.
The products are of the highest quality and since my first purchase, the customer service has been second to none.
Highly recommended.”
“Excellent service and speed of delivery was exceptional- ordered on the afternoon and delivered the next day. Helpful and detailed product information on the website for less ‘mainstream’ products really helpful”
“Ordered Black Diamond walking poles and realised I had ordered the wrong type. I had asked for fast delivery for a walk I was doing and needed these poles ASAP.
They got them changed for the wants I was meant to have ordered and the poles arrived on time.
Quick delivery and action.
Would highly recommend.”
“Thank you to Jess and will
I recently purchased the Not Tent Vern1 from Valley & Peak, and I am thoroughly impressed with both the product and the service. The quality and craftsmanship of the product are outstanding, reflecting a high level of attention to detail and durability. Additionally, the customer service provided by Valley & Peak was exemplary—highly knowledgeable, attentive, and genuinely committed to ensuring a positive experience. Their professionalism and dedication to customer satisfaction are truly commendable. I highly recommend Valley & Peak for their exceptional products and exemplary support.”
“Well priced and good communication. The delivery options are great and their returns system is good for basic returns I had to return a high value so decided to pay myself for postage with better insurance to cover it. They made accommodations so I did not have to use their built in system.”
“Epic in a nutshell!! always go the extra mile, lightening fast deliveries, super helpful. I wish all companies were or had the same customer focus.. well done keep up the excellent work.”
