“I’ve made a number of purchase from Valley and Peak and the reason I keep returning is twofold - I’ve always experienced unparalleled customer service and the products they sell are always excellent quality. For me, I will not return to any company that doesn’t give decent service - and I have found V&P to be outstanding - rapid responses to communications and they always despatch purchases promptly.
Definitely one of my preferred suppliers especially as I believe their pricing structure is reasonable.”
Thank you very much for your five-star rating of Valley and Peak, Chris! We really appreciate your loyalty as a customer. We're glad to hear that you always receive exceptional customer service, excellent product quality, prompt shipping, and reasonable pricing from us - it encourages us to keep up the good work! It's customers like you that make Valley and Peak what it is today. Thank you as always! All the best, Jim
“Very good service. No fuss and great communication. I had an issue recently with something missing from my order and they sent me a full replacement straight away. Great company.”
“They offer a good range of outdoor goodswith decent prices. Like other on-line stores they offer far more than the high street stores. My order was delivered on time as promised.”
“I only stumbled on V&P when searching for Durston gear which is a shame as they have an excellent range, especially super lightweight tents. I typically buy tents and packs from the US, I'm not sure if anyone else stocks Durston tents and products in the UK. My order was delivered very quickly and I will be back to buy some more kit ready for 2025's adventures.”
“Jim helped me out with an issue and went above and beyond all my expectations. I wouldn't hesitate to use Valley and Peak again and I wholeheartedly recommend then to anyone. Jim is a legend!!”
“I think it's the first time I've bought from Valley & Peak. I was very satisfied with my purchasing experience. They kept me informed on the progression of my order. I've got no hesitation on putting them on my list for future purchases.”
“Valley and Peak customer service is excellent, very easy and simple process in regards to communication between customer and the company.The price for the item I purchased
(an Outdoor Research Sun Hoodie)was more then half the price Amazon was asking, so was a bargain. Delivery was exceptionally quick and all the information on returns and refunds is easily accessible on their website. I would definitely order again from Valley and Peak.”
Hi there.
Thank you for getting in touch and sharing your concerns.
Upon review, we can confirm that only one email was sent requesting a review of your recent purchase. However, we appreciate that this may not have aligned with your preferences and have ensured you will no longer receive such requests.
As a small, family-run independent business, feedback is invaluable to us. Negative ratings, especially when based on misunderstandings, can significantly impact businesses like ours and we hope this experience encourages thoughtfulness when sharing feedback with other independent businesses in the future.
Best regards,
Valley and Peak
“I asked the guys at V&P about the expected delivery time of a Nortent Vern 1 tent, which they had on pre-order the website as non were in stock. They gave me an honest and realistic timescale so I placed the order on the back of their reply. The tent arrived well ahead of the expected timescale and was well packaged etc. The cuatomer service was great and I'd happily order anything from V&P again.
The Nortent Vern 1 is an excellent tent, standing up to some Scottish driving rain and winds without issue. It's a slightly heavier tent than some other 4 season tents but the little extra weight is well worth the piece of mind when the weahter comes calling. Having used it a good amount already I'd definately buy the same tent again for winter use.”
