“Valley and Peak are an excellent, UK based company that sells excellent products and gives fantastic customer service and support.
I've just purchased another item from Valley and Peak, and the service has again been excellent.
Buy with the confidence of excellent support and service.”
“Product arrived on time and exactly as described. Would recommend V+P to anybody who somehow doesn't already know about them. Look forward to next time!”
“From the start the folk at VP have been finding more and more great gear to buy,also bringing in lots of the stuff we have to wait so long for when ordering from overseas
Keen prices and always reply to questions what’s not to like ?
Keep up the good work”
“Fast delivery and good Comms. I've been to Valley and Peak for a few bits and always found them great to deal with. I've even bought an expensive tent from them and it arrived very quickly. They have a good range of kit and they cater well for adventurers and so have all the quality kit for wild camping etc. I highly recommend them.”
“I recently purchased a pair of Z-Flick tent poles and I couldn't be happier with the service from Valley and Peak. Delivery was very fast and the items were well packed. Tracking was first rate and I was kept informed of the progress of my order from start to finish.”
“This was my first time ordering from Valley and Peak, as my usual retailers were out of stock of the trekking poles I needed. I was very pleased with the competitive pricing and prompt delivery—both aspects were handled flawlessly.
However, issues with customer service became apparent when one of the poles arrived faulty. Unfortunately, customer support is only accessible via email, which makes resolving urgent issues quite frustrating.
I was informed that despite the item being brand new and faulty upon first use, I would need to pursue a warranty claim directly with the manufacturer. Alternatively, I could return the pole to Valley and Peak, who would then liaise with the manufacturer—potentially a more time-consuming process. In either case, I am now left without a fully functional set of poles for several weeks, and with no guarantee of a resolution.
In contrast, other outdoor retailers I’ve used in the past would have simply replaced the item as part of their commitment to customer satisfaction, particularly for a fault evident from the outset.
Regrettably, this experience has left me disappointed. While I appreciate the efficiency of the initial transaction, the after-sales service has not met my expectations. This is likely to be my only order with Valley and Peak, which is a shame given the otherwise strong start.”
Hi Julian,
I'm pleased we've sorted the issue for you and will be taking your warranty claim with Black Diamond from here for you. The new pairs are on the way to you now! :)
Sorry for the inconvenience this caused you, but we hope you really enjoy using them and will return for a great buying experience at Valley and Peak!
Many thanks,
Will
“Best camping website in the UK. All the latest imports from US, Europe etc. Delivery is almost always as fast as possible. Great customer service aswell. 10/10”
“I am 81 and reliant on poles for most of my treks in Snowdonia. I find your poles light, compact and comfortable in hand. They give me confidence to climb as well as descend- especially when using both. Extending and collapsing is easy too.”
“I am so, so happy to own a Durston X-Mid 1 tent thanks to Valley & Peak. The tent was back-ordered from the manufacturer, and Valley & Peak kept me well informed about how long it would take. Once it arrived with them, I received it literally the next day. I really love my new tent! And am looking forward to buying more high quality gear with V&P.”
