When this was delivered I was surprised the shade was "flat packed".The silver lining of the shade had creases in it as the cardboard box had been squashed sometime I presume in transit. The plastic reducer for the lampshade had three tags on but unfortunately one was broken off so it is now held in place with sellotape. I assembled the tripod legs but again this had a fault. I assume that when the top of the 3 legs were welded in place one was at the wrong angle so when it is assembled the metal plate under the lamp holder is not level. It is appropriately 6mm out of level consequently when the lampshade is it exaggerates how out level it is. I have emailed you this information a couple of days ago and I await your answer. Hopefully this will go some way to resolving these issues. If I knew it was flat I wouldn't have bought it and to have the base so out of level I find staggering. I could try and tweet the faulty leg but I fear I may break the weld.