sadly much the same as other ratings on this company! ordered 2 bare root roses, in all fairness they did post in good time and well packaged ,but the quality of the plants was at best very poor steams 4 on 1 and 3 on the other most of which are broken or dead! roots dry and look like they have been out off the ground for a long time , even after 24 hours in water , 1 small growth bub on each rose ,when I rang to discuss ,was told that's how they come THEY ARE BARE ROOT! the roses in the pound shop (bare root ) look better!! will not ever buy from them again , customer service is pants!