I ordered fuschias and geraniums in March and paid for them. I rang up to see when they would be delivered to be told they had been sent. When I asked when no one could tell me. I needed to know as I was going away and needed to make alternative arrangements. In the end a very rude man who was the trainer!!!!!!! Said I am going to cancel the fuschias and refund you. No discussion that was it. Two days later I got an E Mail saying sorry there is a delay in sending out the geraniums!!!!! This is strange the other man said they had been sent. To date I have not received a refund either. I have had problems with this company in the past but was prepared to give them another chance. Never again.