I ordered a full kit for a Luxotic DF vape box. The description listed everything that was to come with the kit. It said I would recieve an email to track it when it was shipped, and that it should arrive in 3-5 business days. I never got the email, but 6 days later a package arrived. Inside was a single poor quality vape box with nothing else. No battery, no tank, and none of the 10 or so accessories listed in the kit. I sent an email to customer service about it and they replied with one sentence: "Please double check". I wrote back stating that the small manilla envelope was very easy to "double check" and that is all I recieved. I asked for the rest of my items or a full refund. They wrote back stating that I ordered the "Kit", and that the box was all that I ordered. I sent screen shots of the product and description of the items included in the kit, directly from the email I recieved confirming my order when I placed it. It is all listed in the description, and they are telling me that what i ordered is just the box.