I ordered a TECC arc5 online which arrived on time. I charged the battery and primed the coil as instructed. However, after putting the unit together and trying to Vape, an error came up ‘atomiser short’. I contacted Vape UK and was told to ensure the atomiser head was attached properly, which it was, and retry. Still the unit would not work. I called Vape UK again and was told I’d have to buy a new coil!! At £12 each!! This item was brand new and not working. I visited a local shop and spent another £40 on a new Vape, which works. Disgraceful response and complete lack of help and assistance. Will never use Vape UK again.