Telephone Support Outstanding!!! Delivery fantastic!
However I didn't receive great service from Austin.
I ordered a front bumper spoiler kit and painter for my t5.1. The item was on backorder but Austin would not give me and ETA for the parts despite asking him a number of times.
I'm a parts manager for Europe's largest Hyundai dealer and trust me I am very familiar to the phase BACKORDER, But if a customer calls me and wants an ETA date on a part and I have no answer i will then contact the supplier of those parts to obtain and ETA for customer!
Austin kept basically saying "it gets here when it gets here" or "like I said I will update you WHEN it arrives"
Thats not what I asked for, Austin needs to brush up a tiny bit on his customer Care.
Apart from that all is ok and I will currently carry on doing business with you, specially as I have just got 3 more of my family members into vw campers who are now ordering from you.
Thanks
1 year ago
Vee Dub Transporters has a
4.7
average rating
from
5,061
reviews
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