Name: David Tucker Email: DTucker218@aol.com Comments: To whom it may concern in sales of your products. Back in December 2015 I emailed you asking about T4 Black Aluminium Roof Rails & Wing Bar Package – SWB that you have for sale on your website. My other question was about weight it could carry safely. Your company replied that it could carry 50 kg safely. The reason I asked about the safe carry limit was my intention is to carry canoes I also explained that the heaviest one is about 38 kg in weight. When I placed an order with you and when this products arrived I was disappointed with the finish as I was expecting higher-quality finish not the rough textured finish that resembled P80 Sandpaper. ( you'd advertised this product To be OEM quality) The instructions that came with this product was very poor with no measurements and illegible just a poor photocopy this instruction that carried the TÜV which is used to confirm the safety of a product . At this point I should returned this product. So I sent all aluminium components to be sent away to be stripped and powder coated only to find the castings was so rough these have to be sent away to be linished and then polished before the powder coating could be done. All this was done at my cost. Due to my work it is taken to this weekend for me to get around to fixing it the above roof bars to my T4 which should not take too long really it's ONLY 4 rivet nuts?? ( At this point I should ask myself would four rivet nuts be enough ) only when I placed the roof bars on my roof to find out it does not line up with the roof ridges on top of my Van using your photos as an example, the second one is the plastic spacer block is holding the one end in the air by 35 mm ?, And would take considerable force to bring it in contact with the van roof therefore already stressing components, At this point I asked myself again this roof rail this supposed to fit the specific Van without cutting or to be to modify? At this point I assemble the roof bars with the roof wings like to find out the roof wings are considerably longer than where the roof rails where it should sit using your photos as an example (as instructions a very poor), nowhere in your advertisements do you tell potential buyers that you will have to modify by cutting down this product to fit, this product is not designed to fit this vehicle whatsoever that you are advertising to do so is in breach of law. Taking another look at the clamping of the wing bar and to note the metal is a 1.5 mm thick even when is tightened up to the extent the plate underneath is bending you can still move this down the roof rail, this really is not a good idea as under heavy braking such a 38 kilo canoe with turn into a 150 kg missile think of that the next time you are on the motorway with a Volkswagen T4 behind you with your roof bars on just think did you sell them roof bars . In hindsight the product you are selling is nothing more than to used for Show The roof bars the instructions are carrying TÜV mark of materials testing services the instructions also say no drilling needed just to use of a bonding agent which I understand from the pictographs is printed on the document. What I can say, I wasted my time my money on a product from your selves in which I believe is unsafe to used, I have email this company on 2 occasions about this product without any reply !! I have since noticed that have altered their webpages deleting the photos where they use nut inserts this must mean they must of read one of my emails