I ordered a set of wing mirror covers whilst my van was being painted. The website says they will be delivered within 2 days. Item was not dispatched until 36 hours after i placed the order and then took a further 2 days to arrive so I guess technically the website was right about 2 day delivery, just not so open about lead time for dispatching items. It would be nice when ordering if they were more open about dispatch times as this matters when you need items quickly. To make matters worse they sent the wrong parts. I ordered a pair of wing mirror cases in primer, Drivers and passenger side. I received the drivers rear case and front cover (not what I ordered). No passenger case to be seen. The body shop who had my van were not happy with the delay and charged me an extra £50 as they had to clean their guns out and then clean their guns out and then paint the mirror cases when they finally arrived. I didn't see why I should be out of pocket because of Veedub's mistake so I contacted Customer Services. To be fair the guy I spoke to was genuine, apologised for their mistake and told me I would need to return the incorrect item. I thought to save time, if I was to buy the passenger side front cover, can I keep the drivers they sent by mistake as a sweetener for cocking my order up in the first place. This front cover has a value of approx. £8.99. Bearing in mind their mistake just cost me an extra £50 and I was going to pay for the additional front cover I didn't actually need, I thought this was a fair deal and the guy said he would need to check with the boss, so I was very surprised when they he came back and said no, we can't give you the cover but we can will give you 10% off. A value of 89p. I told the guy I was going to order new headlights, rear lights, Auto Lights, Interior Trim, and more and they risk losing that order with a value of a GRAND but they said no, we cannot give you something of that value, WTF... Good to see a company who places Customer Service at the top of their priority list. Rather than worrying about losing £8 (probably less) they have now lost out on a much bigger order and I am kitting my T5 out elsewhere.