Having purchased roof bars and side running bars for my t4 back in August 2014 personally collecting from Simon who was very helpful to me. When I came to fit they didn't seem to align too well so never tried. They have sat in garage still boxed up until today when a frien who is very capable came to fit them. He agreed that they did not fit in correct position as the ones shown in the fitting procedure pics I called hoping to speak to Simon but he was unavailable so I spoke with a lady. Right from the off she spoke as if I was a complete idiot and wouldn't really listen to what I was trying to explain, she just kept saying that they follow the roofline shape. At one end there was a 2 to 3 inch gap and did in no way fit the same as the pics suggest. She then went on to tell me that after so long since I'd purchased them (7 months) what did I expect them to do. I was simply telling her that they didn't fit as they should and maybe I had the wrong bars. She then said to fit them in any way I could. She was getting very frustrated with me and I could tell and she was raising her voice to me at which point I did swear which I know was very wrong of me and I said she was a very rude girl, at which point she hung up on me !!!! The bars were fitted but they are much further forward than I would have liked .the bars are absolutely fine but the lady I spoke with needs to listen to what people are saying and try and understand and not speak to them like 1 They are complete idiots 2 They are just calling up to waste some time !! Nb. I'm not the sort of person to easily annoy and I have never written a review before,let alone a bad one.