I have ordered few beauty products and got unacceptable service. The packaging was damaged, the product itself was used. There were cleare finger prints on the bottle, stains marks. The product was clearly taken from the shell or was a sample. But I do pay for a new product And I except to receive it in undamaged packaging. Since contacting the customer service, they send me their policy refusing to refund which I find absolutely ridiculous. As I have my rights too. Since no product no money! Which is even more crazy! It’s been going on for months now. Unacceptable!