Shocking company policies, no real processes (complaints or help in any way) Avoid at all costs.
Delivery tracking via website and app did not work. Moved from DHL delivery to Hermes, which never works in y area. Was told nothing can be done. Told me i'll have to pay for the parcel to be returned to them if I cannot receive it, might be able to get a refund 4-6 weeks from now.
Tried to make a complaint, was told there is no complaints process. Asked to speak to Manager, was told this will take 72h.
Will speak to my credit card company to recover the money.
5 years ago
Vente Privee has a
2.0
average rating
from
39
reviews
