As someone who’s always been intimidated by financial platforms, I have to say — the VertexGate support team made me feel human. That alone deserves five stars. I’ve tried opening accounts with other brokers before. It often felt like I was dealing with a machine. Auto-emails, bots, vague instructions. Not here. From day one, I was in contact with a real person who guided me patiently through everything. I was confused about how to verify my ID — I emailed, and within an hour someone replied not just with a technical answer, but with a friendly tone and helpful links. When my first deposit didn’t show up (my bank delayed it), they followed up with me twice — not to cover themselves, but to make sure I wasn’t stressed. That made a huge difference.They even offered to set up a call when I asked about building a TFSA-based portfolio. The specialist I spoke to was down-to-earth, never pushy, and gave realistic advice. I wasn’t treated like a number — I was treated like someone worth their time.And the follow-up! A few days later, I got an email thanking me for the call, with notes summarizing what we’d discussed. That level of attention is rare.Beyond support, the platform itself is great. 👌Clean interface, fast load times, and logical design. But honestly, what earned my trust most is how they treat people. VertexGate made investing feel human. I’m grateful for that.