I had a terrible experience with Vertoe and I would give it 0 stars if I could. It is basically a scam. So stay away from it! Their employee in NYC refused to take our luggage , claimed he didn’t know about our booking with vertuo ( I showed him my booking info and confirmed that the address was correct) and asked to pay him again. The whole process looked shady and sketchy. Because of all this I was late and missed an event I paid for and had to spend another hour looking for a place to store my luggage. Guess what they even refuse to give me a refund for the service I wasn’t able to use, left alone the compensation