I definitely won’t be using the service again. For starters, the place I booked to store my items wasn’t even open. How do you not confirm with these locations if they are actually open?I tried to contact support for a refund and they let me know that I had to provide proof that the place wasn’t open. This probably isn’t the best way to gain a repeat customer. I definitely wouldn’t lie about the place not being open and I’m actually offended Vertoe couldn’t do their due diligence and call the establishment themselves. I also think it’s very sketchy there is no phone number to discuss concerns.