I left my bag at a Vertoe shop in London and booked for it to be picked up the next day, on that same evening I was contacted to say the shop would be shut and I wouldn’t be able to pickup my bag and I had to pick it up then, which I could not as I had already left London for the day, and my booking clearly stated the date and time I was meant to pick it up. Instead I had to pay a significant amount to pay for extra travel to pick it up from a different location, and when I requested a refund I was shocked at the audacity to only be issued 50% back of what I paid, as this is not the service I would have expected to pay any amount of money for.