I am not 100% satisfied with the experience I had with vertoe. I booked the storage location and within 5 minutes I tried to cancel and requested a full refund. The location was not what I expected at all. When I received the location and picture of the storage facility, I did not feel comfortable leaving my belongings there. Furthermore, when I googled it google said it was permanently closed. Needless to say, I tried to immediately cancel and I found alternate storage luggage at a safe place. I have requested a refund several times and it has been denied.