I found Vertoe online recently and never used them before, I was very excited there was a type of service like this that existed in helping people store their luggage/belongings temporarily. I booked the service ahead of time the same morning, fast forward to a few hours later and I unfortunately ran really late for appointments I had scheduled that days cause of delays and heavy traffic. I no longer had anytime to stop at the Vertoe location to store my luggage, I had no choice but to go about my business wit my luggage in tow and obviously it was super inconvenient and difficult. When I reached out to Vertoe for a refund afterwards they refused and said maybe I can recieve credit instead next time if I choose their service. As a new customer they could have accommodated my request this time since I basically gave away free money and never even ended up using their services. Ya, needless to say I'm pretty disappointed and won't be using Vertoe again.