The service is great. I was very thankful to have found a place where I could keep my luggage while I was between Airbnb’s. However, my specific location in Boston, KS Variety, was not what I had pictured. Based on Vertoe’s website, where they say storage facilities are extra space that is well monitored with cameras, this place didn’t fit that description at all. First off, we arrived at KS Variety and it’s a convenience store. Worst off, they didn’t even know we had a reservation. I had to show her all my emails. She then gave us the tags, told us to take pictures and then she wheeled our luggage behind the register in some dark corner, within reach of customers. I had no choice but to leave my things as I had made other plans. I told her I’d be back at 4:30 and she said, “don’t worry. Im open until 7pm”. When we arrived at 5:45p, she was upset that I hadn’t returned at 4:30. I apologized and told her I got the impression I could stay longer since she told me she was open until 7pm. She then asked me how much I paid per hour and said I owed her an extra hour. I showed her the email that said I can arrive early or late, as long as I’m within business hours and she hesitantly gave me scissors to cut off my tags. This location should be reviewed to see if it still meets your standards.