I didn't realize Vertoe was not a dedicated business, so when I arrived at the cell phone store I was confused about securing my bag there. The attendent was just arriving to open the store and he also seemed confused about storing my bag there and had to produce my confirmation email on my phone. Luckily I was able to find it. I was not offered any security tags as the process stated. Instead, my luggage was stored in the store front behind a "security" line in plain site of all people passing by or entering the store. It was all very sketchy and I would never recommend this service to anyone for any reason.