The guy that owned the place showed up 20 minutes late. We were hoping to get there at 9am in order to meet our museum tour by 9:30. That didn't happen and we had to pay extra money to change our tour time because the guy was late. Then, when we did finally get our luggage taken care of, he didn't put the safety zip tie around the zippers at all. He just put it on the handle of the luggage, so it wasn't even secure. I asked him to change it, but since it was already done and we had already registered that number to me, he wouldn't do it. We didn't have a choice and just decided to hope that nothing would get stolen. I will never use this service again.