I did NOT leave the luggage of mine or and my party, 19 pieces at the drop off location as it seemed extremely unprofessional. First off, it was a restaurant with no actual storage location, simply left out in the open. Secondly, the man at the counter was extremely RUDE, did not have the as per your website the securing locking tabs for said luggage with bar-code and told me that he was NOT responsible and did not care if we left the luggage or not. Thirdly, i called the contact number and the person I spoke was even more rude and unprofessional. I will dispute the charge on my credit card and will NOT pay. I work in the cruise industry, the hospitality side, came off a Princess ship in San Diego and informed all concerned to not use your service because of what transpired.