You provide a great service. I noticed on your website it said "starting at $5.95" so it wasn't clear if it would be $5.95 - or maybe bigger bags or more, or maybe locations closer to where I want to be are more. It'd be clearer if you specified before making a reservation. I appreciate the insurance and the lock. Knowing this I put my laptop and Beats headphones in my luggage. When I dropped it off at the location, the proprietor put the tag on the handle, not through the zippers which would have "locked" the bag shut. When i asked why he didn't put in through the zippers of my suitcase he said, "don't worry, we don't open the suitcases". Hmmm... When I returned, all was fine and nothing was missing. When I tried to remove the vertoe tag, he hadn't even fastened it (by pushing it through further). So I was able to easily remove it. This is going to be a problem for both you and the proprietor when something goes missing. Please fix this.