Recently, I had 12 glorious hours to spend in Los Angeles downtown before boarding my flight to India--but nowhere to keep my bulky suitcase for the duration (I wasn't coming into LA from the airport, not that they have luggage lockers inside the airport anyway). Vertoe worked out perfectly. All I did was choose the location where my walking tour began (Pershing Square), and the website threw up multiple options of places I could store my luggage at, at varying distances from the Square. I chose the closest, paid online, and headed there on reaching LA (it took a hassle-free 2 minutes to book it all online the night before my layover). Vertoe sends you an acknowledgement email with the payment confirmation, the address of your storage location (mostly shops in the area), and a password to manage your booking. My location was a salon near Pershing Square, and the process was as smooth as it could get -- you walk in, show your confirmation email, note the tag they seal your bag with, and you're free to go gallivanting around town. Do keep in mind the timings of the shop you're assigned, so it matches with your drop-off and pick-up time. The fact that my luggage was insured for $5000 was a definite plus :) Given how reputed the salon looked, I was fully comfortable leaving my bag inside. Vertoe worked out really well for me.