Didn’t even get to use the service. I booked the storage because there weren’t any options offered by the airport I was flying out of. When I arrived at the storage location, it worried me because of the state of the surrounding area. Additionally, the layout of the store provided very little protection from any possible thievery. The Vertoe bag insurance (of up to $5000) theoretically would have protected me from any liability; however, this was not even the biggest issue. I went inside the store to confirm my reservation and figure out what to do with my bags, but the two people inside the store had no idea what I was talking about and spoke no English. After attempting to explain to them with the help of their young grandson, who was translating for me, for about 10 minutes, I had gotten nowhere and couldn’t leave my bags there. I needed to return my rental car and get to an appointment, so I had to just abandon the reservation. Since I arrived at the location at the time of the reservation, it was also too late to cancel it, per the Vertoe policy, so the money was a complete waste. My issue with the entire situation is that I don’t believe Vertoe properly assesses these locations for their ability to perform this service. I’m sure my situation was a perfect storm of issues, but I will not be using Vertoe again, to avoid any future trouble.