I was very uneasy about leaving my luggage with the Vertoe partner--for good reason, as it turns out. It was a souvenir shop in NYC and when we dropped off our bags, the gentleman took them, told us to take a photo of the tag numbers and then he disappeared. When he came back, I asked if there was anything else we needed to do and he said no. When we returned, a different man was running the store. He didn't ask for our tag numbers, he just told us to walk around the store to find our bags. We could have taken ANYONE's luggage. No security at all. I will never use this service again.