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Anonymous
None of the promised safeguards were implemented for my luggage. Whole experience felt very poorly planned and I didn't feel comfortable leaving my luggage at the drop spot. I booked a location for several bags and was excited to see in the receipt email that the storage location would check my ID and tag my luggage with a serialized ziptie to prevent tampering and ensure proper verification for pickup. But when I arrived to drop off the luggage, not only did the shop owner not check my ID or booking confirmation, but I was not provided any tags to lock my luggage and he said he didn't have a system to check ID for pickup. I would normally blame the shopkeeper, but I explicitly asked him if he had ever received any sort of training or overview of normal procedure from Vertoe and he said he'd never received any. I even showed him the email confirmation explaining the serialized zipties and ID requirements but he said he'd never seen those before.
5 years ago
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Vertoe has a 4.6 average rating from 5,120 reviews