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Steven M Welford
Dreadful service and security not taken seriously. Arrived at the hostel which takes the bags, and shown upstairs. Other were in front of me. I was told to leave my bags in a small gap between two rooms which anyone in the hostel had access to. A sign advised residents they could leave their bags there on check out day. No bags had the none tamper seals the people who left bags in front never requested and were not offered this. I asked for the none taller seals though they would not stop someone simply picking the bag up and walking away. The guy sullenly went away to get the tags. He placed them on two of the three bags. I asked what about the third bag, he looked annoyed and got a third tag and placed on the third bag. The tags were incorrectly placed on the bags, they are actuallly still on there now as they were simply placed through one Ip hole on two bags and through the handle on the other, I am unsure if he did this deliberately as this did not prevent anyone opening the bags. At this point he walked off and I felt uncomfortable tackling him as to why he had not used the tags correctly by threading them through both zip holes to prevent the bags from been opened. Subsequently I had to take my laptop and an unopened iPad out of the bags and carry them for the day as Inconsidered security at this place to be none existent. I took a chance with a larger 17” laptop in another bag and fortunately got away with it. I will not use this company again to store baggage for me, I may as well have hidden the bags somewhere and hoped no one would see them as basically it was hand over some money and take a chance. This is not what I expected and doubt how people have been trained to carry out this task. Do not use.
5 years ago
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Vertoe has a 4.6 average rating from 5,120 reviews