The link that I was provided to refer a friend would not work. We tried it multiple times at different times of day and on the phone vs. laptop. The page would allow my travel partner to get all the way to the payment section but would then say "failed to complete" with no other explanation....it eventually worked just fine without the link but I didn't get my free bag for referral. When we arrived to check our bags, the gentleman almost turned us away because he didn't have any "tags". He asked if we had brought our own tags. He questioned us quite a bit about when we had mad our reservation, insinuating that we had just made it that day...which we had not. He kept telling us that they has a flood of reservations that day and "no one brought us any tags". I don't even know what tags he's referring to...we've never used this service before. He eventually accepted our bags "because I know that I'm the only place open and so there's nowhere else for you to go, so I feel bad, so I will take them, but normally I wouldn't". He didn't offer any options about what we were supposed to have done to get our money back if he hadn't accepted the bags. He also asked us to lock our own bags (luckily we had one lock) and stated that he "didn't want to be responsible for anything going missing". I thought the whole point was that they put the bags somewhere where no one else besides the employees would have access to them....how could anything go missing? We did end up leaving our bags for about 1/2 the time we intended as we were in fact desperate (at 3 am). When we returned, our bags weren't even in a room...just behind the counter. With no one elses's bags in sight. The interaction was very strange. I'm happy nothing went wrong, but I am weary of using this service in the future.