I purchased a spot for my luggage from 11am-5pm. The store where I was supposed to drop my luggage didn't open until almost 12pm because the owner didn't feel like opening on time. He never asked to see my confirmation email, nor did he have secure luggage tags to place on my suitcases. In the end, I left the store a little after 12pm and didn't feel too safe leaving my luggage there so I came back at 3pm instead of 5pm. I would never use this service again especially since they weren't even able to reimburse me for the 1 hour waiting outside the store to open.