Would never use this service again! The service sent me to a storage site called Venice Convenience (was misspelled on the window). The guy at the store checked me in but had no list of incoming clients so he wrote my confirmation number on a post-it and told me to leave the bag on the floor in front of the counter. He did not move to tag it with the Vertoe id strap at all. I took the bag and put it behind the counter, and left, feeling very anxious. When I came back he passed me the bag which was sitting on the top of a refrigerated case with no tag. There were other bags up there as well as untagged roller bags in the rows of the store. My bag and contents were ok but in no way did I get the peace of mind I was looking for in this service.