The booking process was very smooth, but we did not feel secure leaving our bags in the particular location we had booked. The guy behind the counter dd not give us a receipt; our only proof was a photograph of the tags he put on our cases (which did not make them remotely tamper proof). He then left them at the back of the shop, scarcely out of view. We left the shop but felt so uncertain about the set-up we ended up going back to collect them within an hour which rendered the whole booking pointless. The fact that we chose to haul two big suitcases around NYC rather than leave them at the location says it all.